The Company is seeking to appoint a Customer Service Administrator based at our depot in Haydock.

The ideal candidate will have experience of warehousing operations, demonstrate effective organisational abilities, a keen eye for detail, accuracy and clear communication skills.

Knowledge and understanding of Microsoft Office applications, particularly Excel, Outlook and Word is essential, training shall be provided.

Key duties include:

• Day to day responsibility of key customer accounts.
• Communicating via phone/email.
• Processing customer orders and inputting on Traffic System.
• Compiling information and generating reports.
• Processing Drivers Daily Worksheets and Customer Proof of Delivery paperwork.
• Scanning completed documentation onto the company internal systems.
• Invoicing and processing Customer Self Bills.
• Supporting and covering the other Customer Service Desks within the department.
• Filing and other general office tasks.

Qualifications/Skills required:

• Previous experience working within a customer service team
• Processing high volumes of paperwork
• Good verbal and written communication skills
• Proactive and able to work on own initiative with minimal supervision
• Able to fit into a dynamic and fast-moving customer services team within a larger organisation
• Excellent planning, organisation and time keeping skills

The above duties are integral aspects of the role, however there are other tasks involved in the general day to day operation of the warehouse which you will be required to be a part of.

This position is dayshift, the shift pattern will be based on a 4 on 4 off roster and will be discussed further at interview. Reasonable flexibility is expected in order to meet the requirements of the business, particularly at peak operational periods. The salary offered is competitive and will be discussed further at interview stage.

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