Originating as a family-owned business in the 1920’s, The Malcolm Group has become one of the leading providers of Logistics, Construction and Maintenance services in the UK. This year the Company celebrates 100 successful years of business!  

We are seeking to appoint an experienced Transport Planner to join our team at our logistics centre in Wakefield. 

Main areas of responsibility will include:

  • Ensure the safe, legal and effective planning and running of a fleet of vehicles and drivers
  • Plan inbound and outbound deliveries and collections to ensure that customer service is achieved
  • Issue appropriate paperwork to Drivers at the beginning of shift and ensure that completed paperwork is collected from Driver upon completion of each shift (brief/debrief)
  • Liaise with WH Malcolm internal Customer Service Department in order to establish customers’ requirements
  • Liaise with Warehouse personnel to ensure the adequate provision of trailers for deliveries and collections
  • Ensure that all Transport systems are updated accurately and in real time as and when changes occur throughout the shift
  • Accurately input manual customer orders into the system
  • Maintain regular communication channels with Drivers throughout their shift and identify any issues that may affect the agreed delivery time 
  • Communicate any issues that may affect the agreed delivery time to relevant customer though the established channels
  • Liaise with Transport office staff regularly throughout the shift in order to ensure that any amendments to routes etc are communicated immediately
  • Ensure that all associated paperwork is completed accurately and in a timely manner
  • Conduct a detailed handover from day to night shift and ensure that all relevant issues from the previous shift are reviewed and documented
  • Remain focused on providing an excellent level of customer service
  • Develop and maintain excellent communication links with all relevant WHM depots
  • Carry out any other duties deemed relevant by Management

Required Qualifications and Experience:

  • Experience of working within a busy Transport Office
  • Ability to communicate effectively at all levels when dealing with Managers, Drivers and Customers
  • Excellent customer service skills
  • Sound geographical knowledge
  • The ability to prioritise own workload based on the changes that occur with planned routes
  • A good working knowledge of computer programmes such as Word, Excel, Outlook
  • The ability to maintain a high level of performance whilst working under pressure

This role is based over a 45 hour working week Monday to Friday dayshift. Due to the nature of our operations, reasonable flexibility would be expected on occasions regarding working hours, particularly during peak operational periods. 

Please note we are unable to send a personal acknowledgment to every applicant. Thank you for your applications, we will be in contact if you are successful for interview.

Don't have a CV? Download our application form here

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  • Wakefield