Line Manager Job Title - Plant Manager
Hours of Work - 45 (Mon-Fri)
Location - South Street, Glasgow
Level - Colleague

Values

We expect all our colleagues will live and breathe our Company values;

• Care for People - We share responsibility for, and look after, our colleagues, our customers and the communities we live. We operate with safe and ethical practices and want every colleague to go home safely to their family each night.
• Pride - We take pride in our work and all that we do for ourselves and our customers. We strive for success through hard work.
• Promises Delivered - With a ‘can do, will do’ attitude, we always see through our commitments.
• Trust and Integrity - We build confidence through our honest approach, always doing the right thing.
• Mutual Respect - We value everyone for what they bring and treat people how we expect to be treated.

Key Responsibilities

• Handling inbound/outbound calls and emails about plant and machinery hire
• Processing hire requests, payments and invoices
• Arranging transportation of equipment
• Developing professional relationships with internal and external clients
• Negotiating and converting hire enquiries into orders
• Using sales techniques to maximise cross selling opportunities
• Identifying and interpreting the best solution for the customers’ requirements
• Solving problems and multi-tasking within a busy office environment
• Managing plant operatives

Qualifications/Skills required

• Excellent customer service skills
• Ability to effectively communicate both verbally and written
• Strong organisational skills and ability to manage paperwork, records and schedules
• Adaptability
• Comfortable working independently and managing multiple priorities
• Commitment to learn and develop
• Previous experience working within a plant hire company (essential)
• Computer and IT literate, proficiency in Connect is preferred
• Full UK driving licence

Equal Opportunities

As an equal opportunities employer, The Malcolm Group is committed to the equal treatment of all current and prospective employees and does not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage and welcome suitably qualified applicants from a wide range of backgrounds to apply. If you require reasonable adjustments during any part of our recruitment process, please get in contact with our team.

Don't have a CV? Download our application form here