Assistant Warehouse Manager - Newhouse
Reporting to - Warehouse Manager
Hours of Work - Monday to Friday - 42 hours per week
Location - Newhouse
Level - Junior Management/Leadership
Values
We expect all our colleagues will live and breathe our Company values;
- Care for People - We share responsibility for, and look after, our colleagues, our customers and the communities we live in. We operate with safe and ethical practices and want every colleague to go home safely to their family each night.
- Pride - We take pride in our work and all that we do for ourselves and our customers. We strive for success through hard work.
- Promises Delivered - With a ‘can do, will do’ attitude, we always see through our commitments.
- Trust and Integrity - We build confidence through our honest approach, always doing the right thing.
- Mutual Respect - We value everyone for what they bring and treat people how we expect to be treated.
Key Responsibilities
Operational Support
- Support the Warehouse Manager in the safe, legal, and efficient running of the warehouse within agreed budget and resource levels
- Deputise for the Warehouse Manager when required
Health & Safety Leadership
- Monitor and drive health & safety performance, ensuring compliance with all regulations and company standards
- Deliver onsite health & safety initiatives and continuous improvement activities
- Track and act on H&S KPIs, including issuing proactive PSCs
- Participate in Safety Committee meetings and promote a strong safety culture
Resource & Performance Management
- Ensure the warehouse is appropriately resourced (people, equipment, and space) to meet customer demand and KPI targets
- Monitor daily and weekly performance, making adjustments as required to maintain service levels
- Identify and escalate any capacity risks or shortfalls in a timely manner
Compliance & Standards
- Ensure full compliance with all legal, regulatory, and customer requirements (e.g. HMRC, BRCGS, SOPs)
- Promote and maintain a robust product safety and quality culture
Customer & Stakeholder Engagement
- Maintain clear and accurate communication with customers in line with expectations
- Collaborate with other departments to ensure operational requirements are met and the site plan is delivered
Risk & Cost Management
- Proactively identify and mitigate operational, service, and compliance risks
- Manage controllable costs effectively, ensuring performance stays within agreed targets
People Management & Development
- Lead, coach, and develop the warehouse team to deliver high performance and support succession planning
- Ensure teams are trained, competent, and aligned to operational requirements
- Manage disciplinary matters in line with company procedures, working closely with HR
Continuous Improvement
- Drive a culture of ongoing improvement by analysing performance and implementing process and people enhancements
General Responsibilities
- Carry out any other reasonable duties to support the needs of the business
Qualifications/Skills required
Experience & Background
- Proven experience in a warehouse, logistics, or supply chain environment, ideally in a supervisory or management role
- Experience working within fast-paced, customer-driven operations
Leadership & People Management
- Demonstrable ability to lead, motivate, and develop teams
- Experience managing performance, including training, coaching, and handling investigation and disciplinary processes
- Focus on engagement and succession planning
Health & Safety Knowledge
- Solid understanding of warehouse health & safety regulations and best practices
- Experience driving a proactive safety culture and managing H&S KPIs
Operational & Commercial Awareness
- Strong understanding of warehouse operations, resource planning, and performance management
- Ability to manage budgets, control costs, and deliver against KPIs
Compliance & Standards
- Good knowledge of regulatory and quality standards (e.g. HMRC, BRCGS, SOP compliance)
- Experience ensuring legal and operational compliance within a warehouse environment
Analytical & Problem-Solving Skills
- Ability to analyse data, identify trends, and make informed operational decisions
- Proactive approach to identifying risks and implementing effective solutions
Communication & Stakeholder Management
- Strong communication skills with the ability to engage effectively with colleagues, customers, and stakeholders
- Experience working cross-functionally to deliver operational plans
Organisation & Planning
- Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment
- Strong attention to detail and ability to plan resources effectively
Continuous Improvement Mindset
- Demonstrated commitment to continuous improvement and operational excellence
IT & Systems
- Competent in warehouse management systems (such as SAP/RR) and Microsoft Office applications
*Even if you do not meet all the specified criteria, we encourage you to apply. Comprehensive training will be provided to support your success in the role.*
Equal Opportunities
As an equal opportunities’ employer, The Malcolm Group is committed to the equal treatment of all current and prospective employees and does not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage and welcome suitably qualified applicants from a wide range of backgrounds to apply. If you require reasonable adjustments during any part of our recruitment process, please get in contact with our team.
Don't have a CV? Download our application form here
Locations
- Newhouse